Inserting Conditions For A Relay Card - Avaya Customer Interaction Express 1.0 User Manual

18 • Meet the Wallboard module

Inserting conditions for a relay card

Proceed as follows to insert conditions for a relay card.
1. Select the Define display command from the Annax menu. The
Select wallboard for text editing dialog opens.
2. Select a relay card.
3. Click OK. The Relay Card Conditions [Name] dialog opens.
4. Select a port for inserting object and condition.
5. Click Insert. The Relay Card Conditions [Create] dialog opens.
6. Click an object (Topic, Team or Agent group).
7. Select an object from the list. Click OK.
8. Select the information you want to use.
9. Select a comparison operator.
10. Enter a constant.
11. Click OK.
12. Repeat steps 4 to 11 for all ports of the relay card.
13. Click OK to save your settings.
User Manual CIE 1.0 Wallboard