Call Routing Information - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

User Manual CIE 1.0 IVR-Editor

Call routing information

Prerequisite
For the function of the Call routing information element, there must be a CTI
connection to the PBX. This requires installation of the CTI server
(conneCTIon) and other components for the PBX access.
The conneCTIon software and additional documentation are available on the CTI
CD, which you can obtain through normal distribution channels.
Task
The Call routing information element checks if a call routing of the specified
type is enabled for the subscriber. For active call routing, the call routing
destination is saved to a variable.
Call routing information elements can have several input connectors.
Icons
The IVR Editor module uses the following icons for the Call routing
information element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Call routing information. For
information on general element properties, see General properties of all elements
on page 25.
Properties Explanation
Number to be routed:
Var.
Call routing destination
(var.):
Call routing type:
Var.
CallTags
Local variables
Icon in the IVR script
Enter the subscriber's number for whom it is to be checked
if a call routing is to be activated or deactivated.
Var. activates the Tags and Local Variable dialogs.
Enter the name of the variable in which the call routing
destination is stored.
Select the type of call routing. Possible types are: call
routing on busy, timed call routing and at once (permanent
call routing).
Var. activates the Tags and Local Variable dialogs. The
following values must be entered:
onBusy for call routing on busy
noAnswer for timed call routing
immediate for immediate call routing
The ACM PBX does not support onBusy or noAnswer call
routing. Therefore, a CFBDA (Call Forwarding Busy Don't
Answer) call routing type set on an ACM PBX is output
immediately as a call routing.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
Terms and elements of the IVR Editor • 85