Ttrace - Avaya Customer Interaction Express 1.0 User Manual

TTrace

Installation
To install TTrace, follow these steps
1. The guided installation is started. Select TTrace.
2. Click Install. The Welcome dialog opens.
3. Click Next. The Choose Setup Type dialog opens.
4. Click Complete. The Ready to Install dialog opens.
5. Click Install. The components for TTrace are installed. The installation takes a few seconds. The
files are copied to c:\Program Files\Avaya\Customer Interaction Express\Trace System\.
6. Click Finish to complete the installation. The Avaya Trace Server service is running. The autostart
type of the service is set to Automatic.
7. The Trace System Config application opens. You can configure the trace server. You must have
enough disk space for the log files. You may want to define a drive in the configuration. When you
save a configuration, the log files are deleted after 10 days by default. A new log file is created each
day by default.
Checking the installation
The following components are located in Start - Programs - Avaya CIE - Trace System.
Config
Console
Display
Log2Zip
WhatIsInstalled
Installing the server components
Edition: 1.1 03/08/2007 45