Prerequisites; Hardware; Software - Avaya Customer Interaction Express 1.0 User Manual

Prerequisites

Please note the prerequisites, particularly when installing server components.

Hardware

Server hardware
See the following topic for the hardware and software requirements:
"CIE requirements" on page 27
Agent equipment
You must have at least the following hardware for an agent workstation. The requirements are greater if
you are also using other applications.
• PC Intel Pentium IV 2.2 GHz processor (or comparable) or higher
• At least 512 MB of SDRAM
• Hard disk with sufficient disk space (at least 4 GB available)
• Multi-functionkeyboard
• Pointer (mouse)
• Network card (Ethernet card)

Software

You need the following operating systems and platforms and the corresponding CIE software. In each
case, install the current service packs for the operating system and Internet Explorer.
Server operating systems
• Microsoft® Windows 2003 Server R2
Agent operating systems
• Microsoft Windows XP
Applications
• Internet Explorer 6.x
230 User Manual CIE 1.0 System Administration