Information On Connection - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

User Manual CIE 1.0 IVR-Editor

Information on connection

Task
The Information on connection element determines additional information
regarding the active connection.
If, for example, a user redirects calls to a central voice box the redirecting
number shows who routed the call. With this additional information e.g. an e-
mail address or a language for TTS can be determined.
The Information on connection element is exited via the Error-exit connector if
the requested information is not available (suppressed number, no redirected call,
etc.).
If the information on the connection of a Call element is evaluated, the
information regarding the caller's number is not available since it is hardly
useful.
Information on connection elements can have several input connectors.
What connection information is supplied by an I55 PBX?
The following list shows the connection information supplied by an I55 PBX.
Information on IVR script type:
connection element Announcement
Phone number of caller
Number of called party
Routed number (for
routing to topic)
What connection information is supplied by an ACM PBX?
The following list shows the connection information supplied by an ACM PBX.
Information on IVR script type:
connection element Announcement
Phone number of caller
Number of called party
Routing number
Note: You can find out the IVR script type by right-clicking the IVR script and
selecting Properties from the pop-up menu.
Number of the queue
device
Number of the topic
Number of the topic
Number of the telephone
making the call
Number of line to Voice
Unit
No information
Terms and elements of the IVR Editor • 81
IVR script type:
Automatic agent
Number of the telephone
making the call
Number of the topic
Number of the topic
IVR script type:
Automatic agent
Number of the telephone
making the call
Number of line to Voice Unit
No information