Step 5: Switching To Unicode - Avaya Customer Interaction Express 1.0 User Manual

Step 5: Switching to Unicode

You must convert the database to Unicode. The UpgradeTool converts the database.
Proceed as follows:
1. Start UpgradeTool (double-click UpgradeTool.exe). The UpgradeTool dialog opens.
2. Enter the following settings.
Settings
User name
Password
3. Click OK. The dialog displays all user databases located on the database server. Select all user
databases. Deselect a user database only if you are sure that this database must not be converted to
Unicode.
4. Click Upgrade. The database is converted. This takes about five minutes. The message conversion
to unicode successfully finished is displayed.
5. Click OK.
6. To exit the tool, click Exit.
If problems occur
If problems occur when you convert to Unicode, the database may not be readable. If error messages are
displayed, restore the back up database and try again.
Comments
You usually use the user sa.
Enter the password for the user.
Installing the server components
Edition: 1.1 03/08/2007 81