Configuring Voice Control When Connecting To An Acm; Prerequisites; Configuring The Vu - Avaya Customer Interaction Express 1.0 User Manual

Configuring Voice Control when connecting to an ACM

The following procedure describes how to configure a VU and use it in the CIE system.

Prerequisites

You must meet the following prerequisites to be able to connect Voice Control to a task server ACM
correctly.
• All Voice Control components are installed and running as described.
• The following CIE processes must be running:
- PBXDriver
- CHAP
- CHAPSync
- VEA
- PBX task server

Configuring the VU

You configure VUs in the Contact Center User Interface application. Proceed as follows:
1. Select the Administration tab on the left and the select Configuration.
2. Click the Voice Unit tab. To create a new VU, click Create.
3. The Voice Unit Configuration dialog opens.
4. Enter the following settings.
Setting
Name
PBX
Type
Interface version
Host
TCP port. no.
Explanation
Specifies the name of the voice unit. You can use 28 alphanumeric
characters, maximum.
Shows the PBX. If you have configured a Voice Unit, you can no longer
change these settings.
You can choose between Voice Control and <External>.
If you select <External>, you must specify the connection type.
Specifies the version of the interface protocol. For Voice Control, enter 1.070.
Specifies the host name of the voice unit. You can also use the IP address.
Specifies the TCP port number of the voice unit. The TCP port number is not
required for an ACM. For an I55, enter 54321.
Starting Voice Control for the first time
Edition: 1.1 03/08/2007 209