Voice Control Server Process - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Voice Control server process

During startup, existing voice mails are reported to the task server.
The first time a reco rding is recorded as voice mail the Voice Control server
creates a CIE_Voic eMessage in the defaultRecordings folder and saves the
recording with file name and time.
After each new recording the message VUNotifyM essageDetails is sent to the
task server with the name of the recorded file.
To play th e recorded file, the IVR script is called for playing the file from Voice
Control. This IVR script (RetrieveVM_notify) plays the recording whose name
is written in the Tag CC.VoiceMsgName and sets the Tag
CC.VoiceMsgProcessed to the value CC.processed or CC.notProcessed.
The voice mail can also be deleted right away within this IVR script. This makes
manual deletion via the configuration unnecessary.
Deleting a voice mail
You can access the Voice Mails menu via Voice Unit Configuration - Edit.
You can select and delete a voice mail. However, a voice mail is usually deleted
while the script is playing.
152 • Tips and tricks
User Manual CIE 1.0 IVR-Editor