Placeholders Variable For Cover Sheets - Avaya Customer Interaction Express 1.0 User Manual

Creating a cover sheet or letterhead
1. To create a cover sheet or letterhead, create a document including the components that you want,
for instance, in MS Word. Save this as an RTF file (Rich Text Format). The fonts used must be
available on the server.
2. Cover sheets and letterheads are combined together with address information and the letter text into
a Tiff document. You can overlaying text and graphics. Note therefore the positions of the text items
and logos on the cover sheets and letterheads. When using a letterhead we recommend that in
general you work with autoreply templates/templates. You adjust these templates in the margins to
the stored letterhead. Otherwise parts of the document being faxed may appear on the header or
footer of the letterhead.
3. In addition placeholders are automatically replaced when using cover sheets. In this way positioning
and formatting of various dynamic cover sheet text elements such as, for example, today's date,
recipient name and address or covering letter are already taken into account in the layout of the
cover sheet. All options are feasible for this, which offer RTF format, including graphics and any fonts
and font sizes.

Placeholders variable for cover sheets

Placeholders consist of a keyword in CAPITAL LETTERS and are enclosed in '$' characters, example
'$MEMO$'. The formatting of the placeholders (i.e. font and font size) matches the formatting of the
substituted text.
The following table describes the possible placeholders and what they represent:
Placeholder
$MEMO$
$S_NAME$
$R_NAME$
$S_FIRSTNAME$
$R_FIRSTNAME$
$S_COMPANY$
$R_COMPANY$
$S_FEXT$
$S_VEXT$
$S_FAXINFO$
$S_ROOM$
$R_ROOM$
$S_STREET$
290 User Manual CIE 1.0 System Administration
Description
Covering letter (memo text)
Sender address, name
Recipient address, name
Sender address, first name
Recipient address, first name
Sender address, company name (not for UMR)
Recipient address, company name
Sender address, fax extension
Sender address, voice extension
Sender address, fax sender identifier
Sender address, building number and room number (not for UMR)
Recipient address, building number and room number (not for UMR)
Sender address, street