Branch - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

32 • Terms and elements of the IVR Editor

Branch

Task
The value of a variable is queried with a Branch element. Depending on the
result it is then distributed to the corresponding exit connector.
You must specify a variable for this purpose.
An exit connector is created for each variable value. The first entry in the list of
variable values is assigned to the first exit connector of the element, the second
to the second connector, etc.
New variable values can only be added as long as there is no connection at the
D-exit connector (default).
You can only delete variable values until there is no connection at the respective
exit connector or a following connector.
Example: If exit connector 4 is assigned a connection, you cannot delete the first
four entries of the list of variable values.
If the D-exit connector is assigned you cannot delete any variable values.
The D-exit connector is used if the value of the variable does not match any
defined variable value.
Branch elements can have several input connectors.
Icons
The IVR Editor module uses the following icons for a Branch element.
Icon in the catalog of elements
Properties
The table below shows the properties of the Branch element. For information on
general element properties, see General properties of all elements on page 25.
Properties Explanation
Variable
Values of variables
Add
Delete
CallTags
Local variables
Error-exit connector
Branch elements have no Error-exit connectors. For error behavior, please refer
to the topic: Errors for Logic, Branch and Define variable.
Icon in the IVR script
Specifies a variable. You can select a variable or a tag.
Shows the possible variable values. An exit connector is
created for each variable value. You can enter or delete
variable values.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
User Manual CIE 1.0 IVR-Editor