Index - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Index

A
About 1
Access record 12, 13
Active IVR script 8, 9, 10, 120, 128, 130, 132, 134
Alias 64
Allowed digits 41
AND 21
Announcement 12, 38
Announcement plus DTMF 12, 41, 100
Announcement plus DTMF sequence 12, 44
Announcement plus speech recognition 12
Announcement speech recognition 48
Anouncement plus DTMF sequence 44
Application areas 5
Arithmetic AND 21
Arithmetic OR 21
Arrange All 10
Arranging 123
B
Background knowledge 87
Basic elements 12
Bedingung 21
Branch 12, 32
C
Call 12, 13, 69
Call diversion information 12, 13
Call routing 12, 13, 83, 84
Call routing information 85
CallTag 24
Cascade 10
Check time periods 12
Check Time Periods 29
Close database 12, 13, 93
Comment 12
Comparison of words 21, 22
Condition 18, 21, 24, 28, 127
Connect 18, 126
Connecting 126
Connection 18
Consultation 6, 73
User Manual CIE 1.0 IVR-Editor
Corner points 18, 126
Create 118, 119
Creating 127, 128
D
Database 142
Database access 6
Database connection 142
Database elements 12, 13, 87
Datatype 24
Date / time functions 21, 23
Define variable 12, 30
Delete 9, 121, 125, 129
Delete all elements 125
Delete connection 14, 126
Delete Connection 126
Delete record 12, 13, 104
Delete records 12, 13, 97
Delete voice mail 12, 66, 68
Deleting 121, 124, 126, 129
Disconnect 12, 13, 79
Divide 21
DTMF 141
DTMF end digits 59, 61
E
Edit 8, 9, 10, 124, 125, 128, 129
Edition 2
Element 25
Elements 6, 9, 124, 126, 134
Email address 64
Enable 8, 120, 130
Enabling 10, 130
End 27, 44, 46
Equal 21
Error-exit connector 19, 41
ErrorInfo 20
Export 133, 134
F
FAX 141
First record 12, 13, 100
Folder 4, 8, 10, 11, 17, 118, 119, 120, 121, 133, 134,
157
Font styles 2
G
Global variables 106
Grammar 154
Greater than 21
Greater than or equal to 21
H
Help 2, 8, 10, 16
Help contents 16
Index • 159