First Record - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

100 • Terms and elements of the IVR Editor

First record

Task
The First record element navigates to the first data record, a database query
determined with SQL, and reads out the values.
Icons
The IVR Editor module uses the following icons for the First record element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Announcement plus DTMF.
For information on general element properties, see General properties of all
elements on page 25.
Properties Explanation
DB variable
Data record variable
Field assignment
Create
Delete
CallTags
Local variables
Icon in the IVR script
Specifies the variable containing the database ID. Already
used DB variables can be selected with
The record variable specifies the variable containing the IDs
of found records. The assignment is made with an SQL
query generated with the SQL query element.
A list shows the assignment of fields from the database with
values. You can enter field name and value directly or use
the contents of a variable. If you want to use a variable you
have to select this in the Variable column.
Creates a new field assignment.
Deletes a field assignment.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
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User Manual CIE 1.0 IVR-Editor