Example 1: Ivr Script With Database Connection; Where Do You Find The Example; Function Of The Example; Prepared Database - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Example 1: IVR script with database connection

User Manual CIE 1.0 IVR-Editor
If you are working with the IVR Editor module for the first time, it might be
useful to learn about hand
example of a database con
Documentation. Based on this example, it is explained below how

Where do you find the example?

The DVD provides a prepared database and a configured
only).
Folder: Voice Control\Doku\Beispiel-Skript
•
Data base: feedback.mdb
•
IVR script: Feedback.ivr

Function of the example

The database provides questions and statements regarding a topic, in this case
e.g.: Feedback on a speech dialog system the caller can assess with marks from 1
to 6.
•
1 is the best mark The statement is outright true.
•
6 is the worst mark. The statement is outright false.
The individual questions are evaluated.
•
Number of feedbacks per question.
•
Average mark.

Prepared database

The exemplary database is a Microsoft ACCESS2000 database. The database
features the Feedback table.
Feedback table in design view
The following table explains the Feedback table:
Field name Type of field
data
ID Number
Frage_d Text
Frage_e Text
AnzAntw Number
SumBewert Number
MWBewert Number
ling elements with an example. You will find an
nection on the DVD under Voice Control -
Description
Specifies the running number and marks the order
of questions.
Shows the question or statement in German.
Shows the question or statement in English.
Shows the number of answers.
Shows the total number of assessments.
Shows the assessment average.
to proceed.
IVR script (German
Tips and tricks • 141