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User Manual CIE 1.0 IVR-Editor
Modify record
Task
The Modify record element modifies a record in a DB table. This record is
previously selected with the elements First record or Next record.
Note: Data records are modified with SQL. At present, this process is
implemented differently by the respective databases. With Sybase all identical
records are modified. With Microsoft Access and Microsoft SQL-Server only the
current record is modified.
Icons
The IVR Editor module uses the following icons for the Modify record
element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Modify record. For
information on general element properties, see Database elements on page 87.
Properties
Explanation
DB variable
Data record variable
Field assignment
Create
Delete
CallTags
Local variables
Error-exit connector
Modify record elements have Error-exit connectors. A tooltip displays possible
errors at the Error-exit connector with error number and explanation.
Icon in the IVR script
Specifies the variable containing the database ID. Already
used DB variables can be selected with
The record variable specifies the variable containing the IDs
of found records.
A list shows the assignment of fields from the database with
values. You can enter field name and value directly or use
the contents of a variable. If you want to use a variable you
have to select this in the Variable column.
Creates a new field assignment.
Deletes a field assignment.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
Terms and elements of the IVR Editor • 105
.
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