Installing Voice Control; Updating Tiva 2.X; Installation - Avaya Customer Interaction Express 1.0 User Manual

Installing Voice Control

To install Voice Control, follow these steps.

Updating Tiva 2.x

If you have already installed an earlier version of Voice Control (Version V2.0.0.39007.4290 or later),
install the current version as described. You do not have to uninstall the existing version.
Note: If you want to use Voice Control with the RealSpeak 3.5 text-to-speech software, install RealSpeak
3.5 before installing Voice Control.
If you are upgrading an existing installation of a BCC system V3.2 or V4.0, use the CIE 1.0 administrator
manual.

Installation

To install Voice Control, follow these steps.
Note: Before running the setup, make sure the InstallShield scripting engine (See "InstallShield scripting
engine" on page 38.) and base components (See "Base components" on page 42.) are installed.
If you want to run Voice Control on a different PC, you must also install CHAP (ACM only) (See "Installing
the PBX driver, CHAP and PBX task server" on page 136.).
1. Open the Voice Control folder on the CIE DVD and in the Voice Control server folder, start the MSI
file.
2. Follow the instructions. You must enter the following information during the installation.
Setting
Host name of the CORBA
naming service
Host name of the TTrace
system server
Type of PBX
CTI server
3. If you do not need the additional ASR (speech recognition) and TTS features, the installation is
complete.
198 User Manual CIE 1.0 System Administration
Explanation
Enter the host name of the CORBA naming service.
Enter the host name of the TTrace system server. The TTrace server
receives the outputs of the processes using a socket connection.
Select the type of PBX (ACM or I55).
Enter the host name of the CTI server. Use the default setting for the
CT port (5005). The user name and password must be identical to the
CTI user set up. If you intend to use CTI functions, read the Installing
the CTI server chapter.