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User Manual CIE 1.0 IVR-Editor
Record voice mail plus DTMF
Task
The Record voice mail plus DTMFelement saves a recording to a WAV-file.
The voice recording ends when the recording time is over, the caller hangs up, or
a DTMF digit is dialed.
Note: The entered DTMF tone is part of the recording file. If no end digit is
specified all DTMF digits are considered as end digits.
Record voice mail plus DTMF elements can have several input connectors.
The Error-exit connector is used if a subscriber does not say anything or enters a
wrong end digit.
You can use any number of Record voice mail plus DTMF elements.
Note
The Record voice mail plus DTMF element matches the Record voice mail
element plus the additional possibility of entering DTMF tones.
Icons
The IVR Editor module uses the following icons for the Record voice mail
plus DTMF element.
Icon in the catalog of elements
Properties
The table below shows the properties of the Record voice mail plus DTMF
element. For information on general element properties, see General properties
of all elements on page 25. .
Properties
Explanation
File
There are several options for selecting a file.
Recommendation: For flexibility and maintenance reasons, we
recommend that you always use variables for the folder if you
are not working with the standard folder.
File
You enter a file name. The folder used is defined in the
Windows registry under PathDefaultRecordings (for sending as
Option 1:
an e-mail or retrieving as a CC voice mail) or under
PathMsgAnnouncements (for saving in a predefined file).
Example:
Icon in the IVR script
File:
xyz.wav
Default folder
Folder
Var. folder:
Terms and elements of the IVR Editor • 59
Var.
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