Defining Time Off Periods; Time Off List; Properties Of A Time Off Period - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Defining time off periods

116 • Configuring Tools
You can define time off periods , for example, one-time time off periods, regular
daily or weekly breaks, or public holidays. Time off applies to the whole CIE
system. A response to system-wide time off periods can be made in the Check
times element.

Time off list

The list of time off shows all defined time off periods.
Header Explanation
Start Shows the beginning of the time off period.
Stop Shows the end of the time off period.
Repetition Shows the repetition of time off periods, e.g. daily or yearly.
Displaying the list
Proceed as follows to display the Time off list.
1. Select Time off from the Tools menu. The Definition of time off
dialog opens showing a list of configured time off periods.
2. You can add, change, or delete a time off period.

Properties of a time off period

You configure the following properties for a time off period.
Property
Repetition
None
Daily (e.g. regular breaks)
Weekly
Yearly (e.g., national
holidays)
Beginning of time off
End of time off
Ok
Explanation
Specifies the repetition of time off periods.
You can select whether a break is to be repeated
daily, weekly, yearly, or not at all.
An example of a daily repetition is the daily lunch
break from 12:00 to 12:30.
You can set a date and time for the beginning of
time off.
If you set Daily or Weekly, you can only
set the time.
If you set Weekly, you can select a day of the
week.
You can enter the time directly or using the up and
down buttons .
You can enter the date directly or by clicking
A calendar page displaying a month appears. A red
circle indicates the current date. A blue circle
indicates the day that is set.
You can set a date and time for the end of time off.
The settings are the same as the settings described
above. The end of time off must occur after the
beginning.
Confirms your entries and closes the dialog.
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