Configuring The Relay Card; Object Information; Comparison Operators; Constant - Avaya Customer Interaction Express 1.0 User Manual

Configuring the relay card

User Manual CIE 1.0 Wallboard
You selected Relay card as the type of wallboard.
A relay card has eight ports. You can configure a condition for each port. If the
condition is met, the port is switched. A condition consists of an information
element, a comparison operator and a constant. You can insert, change or delete
conditions.
You can use information of the following objects for conditions.
•
Topic
•
Team
•
Agent group

Object information

Please refer to the following topics to learn which object information you can
use:
Information of the Topic object
Information of the Team object
Information of the Agent group object

Comparison operators

You can use the following comparison operators for a condition.
•
> (greater)
•
< (less)
•
= (equal)
•
!= (not equal)
•
<= (less than or equal)
•
>= (greater than or equal)

Constant

Depending on the information, you enter the constant as a number, in seconds or
as a percent. You can only use integers.
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