Tomcat Applications Are Not Running; Message Cannot Be Sent Via Smtp Connector; Possible Reasons; Troubleshooting - Avaya Customer Interaction Express 1.0 User Manual

Tomcat applications are not running

If a Tomcat application is running with SSL (not set by default), you must add the host name of the Tomcat
server as a trusted site in the IE configuration of the PC for the Agent (user interface).

Message cannot be sent via SMTP Connector

If you are using a McAfee 8.0 virus scanner, you cannot send messages via the SMTP Connector.

Possible reasons

Port 25 (well-known port for the SMTP protocol) is blocked in the default configuration of McAfee 8.0.

Troubleshooting

To correct this problem, you must tell McAfee that SMTPConnector is a trusted program. Proceed as
follows:
1. Right-click McAfee on the task bar.
2. Select VirusScan Console.
3. Double-click Access Protection.
4. Click the Port Blocking tab.
5. Select Prevent mass mailing worms from sending email.
6. Click Edit.
7. Add SMTPConnector.exe.
Troubleshooting
Edition: 1.1 03/08/2007 321