Preparations; Your Knowledge; Prerequisites; Which Telephones Are Configured - Avaya Customer Interaction Express 1.0 User Manual

Preparations

The following sections use a few examples to explain how to use the administration and test tools.

Your knowledge

To install the PBX task server and make the necessary settings in the PBX, you must have knowledge of
the following topics.
Knowledge
ACM administration
and
configuring the AES connection
Setting up a call center

Prerequisites

The ACM PBX is usually started up for the first time by trained Avaya staff.
• Administrator PC with ASA (Avaya Site Administration).
• The AE service in the PBX must be configured.
• The TLink between the ACM and AES server must be set up.

Which telephones are configured?

To determine which telephones are configured, use the Avaya Site Administration (ASA) application. This
application is usually installed on the administration PC.
Starting and signing on to ASA
To start ASA and sign on, follow these steps.
1. Click Start - Programs - Avaya - Site Administration. The ASA application starts.
2. In Workspace right-click the required system. A pop-up menu opens.
3. Select Properties. The System Properties - Switch dialog opens.
4. Under Login, enter the user name and the password.
5. Click Add.
112 User Manual CIE 1.0 System Administration
Comment
You can acquire this knowledge through Avaya administration
training.
You can acquire this knowledge through call center training.