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112 • Configuring Tools
Editing the properties of an IVR script
You can edit the properties of an IVR script.
Opening the Properties
Proceed as follows to open the properties of an IVR script.
1. Select the IVR script.
10. Select Properties from the IVR script menu. The Properties
dialog opens.
or
1. Right-click a drawn element. A pop-up menu opens.
2. Select Properties.
Properties
If the selected IVR script is being edited by another user, the Properties dialog
can only be opened as read-only. The OK button is not active.
Property
Name
Type:
Announcement
Type:
welcome announcement
Type:
Automatic agent
Play on
Voice Unit
Ok
Cancel
Explanation
Shows the name of the IVR script.
Control of the call remains with the task flow. The call
can be withdrawn from Voice Control at any time.
Control of the call remains with the task flow, and the
IVR script is selected as a welcome announcement for
the task flow.
Control of the call is transferred to Voice Control.
A list shows the assignment of Voice Units to PBXs.
You can see the assignment of IVR scripts to voice units.
For further information please refer to: Viewing the IVR
script-VU assignment
Tip:
Press DEL to remove a Voice Unit from the list.
Adds a Voice Unit to the list of assignments.
Confirms your entries and closes the dialog.
Closes the dialog without applying the changes.
User Manual CIE 1.0 IVR-Editor
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