Step 1: Backing Up The Database; Step 2: Removing The Bcc Software; Step 3: Install The Base Components - Avaya Customer Interaction Express 1.0 User Manual

Step 1: Backing up the database

You must back up the database for security reasons.
For information on how to back up the database, see "Backing up the database" on page 310.

Step 2: Removing the BCC software

Once you have backed up the database, remove the BCC software. To do so, start the guided installation.
You must remove OmniORB, Watchdog and TTrace manually.
1. Double-click Guideline.exe. The Installation Customer Interaction Express Version dialog
opens.
2. Click Next. The License Agreement dialog opens.
3. To accept the license agreement, click I agree.
4. The guided installation detects BCC components that are already installed. They are displayed. You
are prompted: Do you wish to continue?
5. To remove these BCC components click Yes. The remove? dialog opens.
6. Click OK. The following security prompt is displayed: Are you sure you want to uninstall this
product?
7. Click Yes.
8. Repeat steps 5 to 7 for all installed BCC components.
9. The guided installation opens as usual.

Step 3: Install the base components.

Install the base components as described.
See: "Base components" on page 42
Installing the server components
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