Setting Up External Outcc; Setting Up Internal Outcc - Avaya Customer Interaction Express 1.0 User Manual

Setting up external OUTCC

OUTCC is set up with ARS analysis.
A sufficient number of digits of the code are entered so that the string is unique and does not conflict with
any other entries. The code entered is different for each case.
1. Enter the code digits (dialed string).
2. Enter the relevant lengths.
3. Enter the route.
4. Enter PUBU as the CallType (public unknown corresponds to ISDN unknown).

Setting up internal OUTCC

There are two ways to set up OUTCC internally.
Option 1
For option 1, two trunks (e.g., H.323) are set up pointing to each other in crossed pattern. The rest of the
setup is the same as for external OUTCC.
Option 2
In option 2, the code digits are entered in ARS digit conversion until they are unique, and then the first
8 digits (here) are deleted immediately.
Finally, depending on the access code, the whole string is then routed to an extension (Net = ext) or to the
system network for further processing via AAR (Net = aar).
Connecting to ACM (Avaya Communication Manager)
Edition: 1.1 03/08/2007 133