Announcement Plus Dtmf - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

User Manual CIE 1.0 IVR-Editor

Announcement plus DTMF

Task
The Announcement plus DTMF element defines an announcement An entered
DTMF digit is recognized, and the element is exited via the assigned exit
connector. The announcement to be played can be available as announcement
file, as text or as text-file to be read with TTS. The text or text file can also
contain variables (<:variablename:>) You can also enter several files separated
by semicolons (announcement1.wav; announcement2.wav; announcement3.wav)
You can define which digits are to be recognized. If a wrong digit or no digit is
entered, the element distributes to the Error-exit connector. It is also distributed
to Error-exit connector if the maximum input time is exceeded. The Error-exit
connector must be connected with the input connector of another element.
Announcement plus DTMF elements can have several input connectors.
Each defined digit creates an exit connector.
You can use any number of Announcement plus DTMF elements.
Icons
The IVR Editor module uses the following icons for the Announcement plus
DTMF element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Announcement plus DTMF.
For information on general element properties, see General properties of all
elements on page 25.
Properties Explanation
Allowed digits
Add
Delete
Announcement Text
Text to speech
Text from file
Folder var. (opt)
Text
Var.
Language
Var.
Icon in the IVR script
Shows the allowed digits. You can add or delete digits.
Adds a digit. Allowed digits are 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, and
the characters # and *. Note that the characters a, b, c, and d
cannot be entered on all terminals.
Deletes the selected digit.
The announcement can also be made via text to speech. You can
enter the announcement text directly, specify a variable or file.
If the text is in a file, the folder var. can be specified (handled
like wav-files). If no folder is specified, the folder defined in the
Windows registry is used.
You can either select a variable for the text or enter the text
directly. The variable can be a local variable or a tag. The length
of the text is not limited. All characters are allowed.
You can select a language. The text is spoken in this language.
If you select System the language of the operating system is
used.
You can also use a variable for the language. Read Tips and
tricks - Variables for speech to find out which number you must
enter in the variable for which language.
Terms and elements of the IVR Editor • 41