Changing The Configuration; Checking The Connection With The Pbx - Avaya Customer Interaction Express 1.0 User Manual

Changing the configuration

To change the Module Manager (Communication Manager) configuration, for example to change the
BCAG no., number of B-channels, etc., restart setup and enter the changes in the correct dialog box.

Checking the connection with the PBX

You can check whether a connection with the PBX has been established.
1. Open a command prompt (Dos box).
2. Enter the command
telnet
3. Enter the command
open <Host name> 5679
4. Use either the name or the TCP/IP address as the host name. 5679 is the port used by the
Communication Manager.
5. If there is a connection, the entries are deleted and there are no further messages.
6. If there is no connection, the following error messages may appear:
Unable to connect to host
or
Connect failed
7. In this case, check the connection and settings. Make sure the digital subscriber is using the ETSI,0
protocol.
Connecting to I55
Edition: 1.1 03/08/2007 169