Display Duration - Avaya Customer Interaction Express 1.0 User Manual

User Manual CIE 1.0 Wallboard
Abbreviation Explanation
TSFTotal Total number of calls for Task Service Factor
calculation
TSFInLimit Number of positive calls for calculation of TSF Integer
Settings for agent groups (online realtime statistics)
You can add the following agent group settings to a formula.
Abbreviation Explanation
AgACD Number of signed on agents
AgFree Number of free agents
AgActive Number of active agents
AgAlert Number of calls via call distribution (CD)
AgSpeech Number of conversations via call distribution
(CD)
AgACW Number of agents in wrap-up
AgFOC Number of agents with mandatory job code
AgPause Number of agents on break
AvgAgFree Average number of free agents
AvgAgActive Average number of active agents
AvgAgAlert Average number of calls via call distribution
(CD)
AvgAgSpeech Average number of conversations via call
distribution (CD)
AvgAgACW Average number of agents in wrap-up
AvgAgFOC Average number of agents with mandatory job
code
Variable
You can add predefined variables as conditions.

Display duration

If the conditions of several layouts are met at the same time and if these layouts
have the same priority, the layouts are displayed cyclically. The parameter
"display duration" specifies the amount of time a layout is displayed (in
seconds).
Note: Layouts that are displayed cyclically usually have no condition (empty
formula) or all layouts have the same condition.
If no value is entered for the duration or if the value is 0 the layout is displayed
for 6 seconds.
A different duration can be entered for each LayoutRelation. This is different for
the cyclical display of views in one field. In this case just one duration is
assigned to the field.
Operation of the Wallboard dialog (configuring a wallboard) • 33
Resolution
Integer
Resolution
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer