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114 • Configuring Tools
Editing voice mails
The Voice mails dialog shows a list of voice mails with the following
information:
Property
Date / Time
Done
Type
Name
Length
Topic
Proceed as follows to edit a voice mail:
1. In the IVR Editor, select VU configuration under Tools.
2. The Voice Unit Configuration dialog opens. Select a voice unit
and click OK.
3. The Voice Unit Configuration dialog opens. Click Voice mails...
4. The Voice mails dialog opens. Select a voice mail if you want to
delete it.
5. Click Delete.
Editing the line allocation
Refer to the Configuration - number allocation chapter in the Customer
Interaction Express 1.0 System Administrator Manual to find out how to edit
the number scheme and the number of existing channels and how to distribute
the existing numbers/channels to different applications.
Explanation
Shows date and time of the creation.
Indicates that a voice mail has been marked as heard by an
agent with the VU script.
Shows the type of the voice mail.
Shows the name of the file in which the voice mail is
stored.
Specifies the length of the voice mail in seconds.
Indicates the topic for which the voice mail was recorded.
This information is important for subsequent distribution.
User Manual CIE 1.0 IVR-Editor
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