Telephony Elements; Call - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Telephony elements

User Manual CIE 1.0 IVR-Editor
The IVR Editor uses telephony elements for all telephony tasks within an IVR
script. Scripts with telephony elements that affect the connection status must
have the automatic agent property.
For telephony elements, only the success- and error-exit connectors need to be
connected. You can use the other exit-connectors as necessary. If you are only
using the success- and error-exit connectors, all other exit connectors are
automatically assigned internally to the error-exit connector.

Call

Task
If there is no established connection for the running IVR script the Call element
dials a number. The connection is established as a 1
If a connection is already being established, the number is dialed afterward.
However, only one other Call element can be post-connected.
If a connection was already established, the element is exited with error. The
Call element only sends dial digits if the connection is not yet fully established.
Call elements can have several input connectors.
Icons
The IVR Editor uses the following icons for a Call element.
Icon in the catalog of elements Icon in the IVR script
Properties
The table below shows the properties of the Call element. For information on
general element properties, see General properties of all elements on page 25.
Properties Explanation
number
Var.
max. ring time (mm:ss)
CallTags
Local variables
Specifies the number to be dialed. You can enter the
number directly or use a variable. The variable must contain
the number. You can enter 24 characters maximum for the
number. Only the alphanumeric characters 0, 1, 2, 3, 4, 5, 6,
7, 8, 9, *, #, a, b, c, d can be used.
Specifies for how long a subscriber (number) is being
called. It is distributed to the Timeout-exit connector if the
maximum ring time is exceeded. Enter the ring time in the
format mm:ss (minutes:seconds). 5 minutes is the maximum
setting.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
Terms and elements of the IVR Editor • 69
st
-party connection.