What Can You Do With The Ivr Editor Module - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

6 • Meet the IVR Editor module

What can you do with the IVR Editor module?

You create IVR scripts with the IVR Editor module.
IVR script
An IVR script has the following functions:
•
It determines which process is requested.
•
What is done with a connection?
•
Which announcements are played to a caller?
•
Which entries can/ does the user have to make?
•
What happens with the user's entries (voice mail, database entries,
etc.)?
Elements
The following elements are at your disposal for using these functions:
•
Elements to write, read, and modify (calculate) local variables and
CIE tags.
•
Elements for conditional branches.
•
Elements for conditions of time.
•
Elements for inputs (DTMF, speech recognition, recording).
•
Elements for outputs (playing announcements, text-to-speech).
•
Elements for the modification of connections (call, consultation,
brokerage, transfer, release, etc.).
•
Elements for database access
With these elements it is possible to create sequences, even of complex
applications such as voice box applications, etc.
User Manual CIE 1.0 IVR-Editor