Contact Center Core - Avaya Customer Interaction Express 1.0 User Manual

Contact Center Core

Installation
Proceed as follows to install the Contact Center components.
1. The guided installation is started. Select Contact Center Core.
2. Click Install. The Welcome dialog opens.
3. Click Next. The End User License Agreement dialog opens.
4. Select
5. Click Next. The Choose Setup Type dialog opens.
6. Click Complete. The General Settings dialog opens. Enter the following settings.
Settings
Host name of the
CORBA naming Service
Host name of Trace
system server
7. Click Next. The Ready to Install dialog opens.
8. Click Install. The Installing ContactCenter Core dialog opens. The installation takes about a
minute. The files are copied to c:\Program Files\Avaya\Customer Interaction Express\
ContactCenterCore\.
9. Click Finish to complete the installation.
Checking the installation
The following components are located in Start - Programs - Avaya CIE - ContactCenterCore.
KERNEL.EXE
LAD_SRV.EXE
TaskserverManager.EXE
VECTORS.EXE
accept the terms in the License Agreement.
Comments
Specify the host name or TCP/IP number of the PC running the Corba
naming service. Do not use localhost as the host name.
Specify the host name or TCP/IP number of the PC running the trace
server.
Installing the server components
Edition: 1.1 03/08/2007 53