Script: Play Voice Mail - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

150 • Tips and tricks

Script: Play voice mail

Proceed as follows to use the IVR script.
1. Import the IVR script RetrieveVM_notify.ivr. For more
information, refer to the Import topic.
2. The IVR script consists of the elements Start, Announcement,
Announcement plus DTMF, Define variable, Delete voice mail,
and End.
Sequence
The script has the following sequence.
•
Setting the local variable _VMDefault (to pre-allocate the Tag
CC.VoiceMsgProcessed)
•
Playing the voice mail.
•
Query whether the voice message is to be processed and dele
whether processing was de
repeated.
•
Depending on the input (DTMF) the
is set and the voice message might b
Define variable element (1)
The vari able field reads the local variable _VMDefault which is assign
predefined v alue CC.processed or CC.notProcessed.
Example :
Announcement element
The announcement text file field contains the CC.VoiceMsgName tag, which
stores the name of the recorded file that is played.
DTMF query
With this query the user can decide whether he wants to hear the message again,
delete it or keep it.
nied or whether the message is to be
Tag CC.VoiceMsgProcessed
e deleted.
User Manual CIE 1.0 IVR-Editor
ted,
ed the