Include The Contact As A Member In The Distribution Group; Umr Administrator Configuration: Enter Subdomain - Avaya Customer Interaction Express 1.0 User Manual

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11. The distribution recipient (e.g. Support) is created.
12. Double-click on the distribution group that has just been set up (e.g. Support (type: distribution group
- Universal)) or
Using the right-hand mouse button click on the distribution group that has just been set up and in the
pop-up menu click on Properties.
13. The Properties window appears.
14. Click on the General tab .
15. In the E-mail field, enter an e-mail address. This must correspond with the topic in CIE, e.g.
support@company.com
16. Click OK.
You have now set up the topic.

Include the contact as a member in the distribution group

1. Open the distribution group, by double-clicking on it or by clicking on it with the right-hand mouse
button and by selecting Properties from the pop-up menu. The Properties window appears.
2. Click the Members tab.
3. Click the Add button.
4. Click Advanced and then on Find Now. Select one or several contacts. A multiple selection is
possible here. Click the Add button and then click OK.
5. You return to the Properties window. Click OK.
You have now included one or several contacts as member(s) in the distribution group.

UMR Administrator configuration: Enter subdomain

1. Open the application UMR Administrator.
2. Click Components.
3. Click the + in front of the computer and click C3000 SMTP Connector.
4. The C3000 SMTP Connector tab appears.
5. Under Local accepted DNS domains enter the subdomain created above (e.g. umr.support.com)
and click the Add button.
6. The subdomain appears in the list of domains.
7. Click Save.
You have now entered the subdomain in UMR Administrator.
294 User Manual CIE 1.0 System Administration