Example: Setting Up And Testing Umr; Settings For The Example; Quick-Start Guide - Avaya Customer Interaction Express 1.0 User Manual

Example: Setting up and testing UMR

To test a CIE system with UMR, use the following instructions. The procedure is explained using
examples. When you install and start up UMR for the first time, you can follow this procedure to test
whether your CIE system is operating properly. Even if you are familiar with how to set up a CIE system,
the sequence and explanations help you set up UMR.

Settings for the example

The example uses the following settings.
Domain: company.com
Topic: Info1
Agent group: AG-Info1
Agent: Meier
Task flow set: Email
Email Flow: Email flow

Quick-start guide

The following tables are quick-start guides for the respective topics. If you have already set up several
systems and have the necessary experience, you can use the tables as a memory aid. This quick-start
guide is intended for experienced users.
The tables include the necessary setup steps and instructions in abbreviated form. See the corresponding
topic for full instructions.
Step Action
1. Email settings
2a. Setting up a topic:
or SMTP variant
2b Setting up a topic:
or POP3 variant
2c Setting up a topic:
IMAP3 variant
3. Setting up an agent
group
4. Setting up an agent
Note
Configuration module
Domain e.g. company.com
Configuration module
Configuration module
Port 110
Configuration module
Port 143
Configuration module
Configuration module
Setting up UMR
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