Delete Record - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

104 • Terms and elements of the IVR Editor

Delete record

Task
The Delete record element deletes a record from a DB table. This record is
previously selected with the elements First record or Next record.
Note: Data records are deleted with SQL. At present, this process is
implemented differently by the respective databases. With Sybase all identical
records are deleted. With Microsoft Access and Microsoft SQL-Server only the
current record is deleted.
Icons
The IVR Editor module uses the following icons for the Delete record element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Delete record. For information
on general element properties, see General properties of all elements on page 25.
Properties Explanation
DB variable
Data record variable
CallTags
Local variables
Error-exit connector
Delete record elements have Error-exit connectors. A tooltip displays possible
errors at the Error-exit connector with error number and explanation.
Icon in the IVR script
Specifies the variable containing the database ID. Already
used DB variables can be selected with
The record variable specifies the variable containing the IDs
of found records.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
.
User Manual CIE 1.0 IVR-Editor