Step 5: Creating A Task Flow Set - Avaya Customer Interaction Express 1.0 User Manual

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5. Click Password. Enter the password and confirm the password.
6. Click OK.
7. As the task type, select Email.
8. Enter the remaining settings.
9. Click Privileges.
10. Click the UMR tab. For the sample agent, select all privileges. You usually assign an agent the
following privileges as required.
Use text blocks
Agent queue view
Delete emails
Place emails on hold
Print emails
Automatic login
11. Click OK.
12. Click Authorization.
13. Select the topic, Info1 in the example.
14. Click Add.
15. Click OK.
16. Click the Email tab. The email address of the agent consists of the name and domain.
17. Click Insert.
18. Select the agent group, AG-Info1 in the example.
19. Click OK.
20. Click OK to save your settings.

Step 5: Creating a task flow set

You have set up all the necessary settings and objects in the Configuration module. The next step is to
create a simple task flow set in the Taskflow Editor module to route an email. Proceed as follows:
1. Open the Taskflow Editor module.
2. In the Task Flow Set menu select New.
3. Enter a name for the task flow set such as Email.
4. Click OK.
5. In the context menu (right-click) select E-Mail Flow.
6. Enter a name, such as Email flow.
258 User Manual CIE 1.0 System Administration
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