Names Of Variables; Mathematical Operators; Table Of Operator Priorities - Avaya Customer Interaction Express 1.0 User Manual

User Manual CIE 1.0 Wallboard

Names of variables

There is a number of variables from the database for each area. The full name of
the variable looks like this:
•
Name of instance . "Name of tag"
or optionally
•
Name of instance . "Name of tag" [ Task type ]
Below are some examples of full names of variables.
Example
a(Mike)."Name of workplace"
a(Joe)." Name of PC"[Email]
ag(Central office)."Daily appointment" Appointment of agent group " Central
ag(Dept. IV)."Header"[Email]
q(Toys)."Special offer"
q(Computer)."Bargains"[Email]
t(Sales 1)."Motto of the day"
t(The wild bunch)."Joke of the
day"[Email]
vuscr(Happy Birthday)."Hit of the
week"
g. "Fire alarm"

Mathematical operators

Operators are structured according to priority. Priority here means that if two
different operators are in one formula, the operation with the higher priority is
executed first even if it occurs later in the formula. Multiplication, represented
by the character * has priority over addition, represented by the character +.
The formula tMaxWait + 3 * 60
tMaxWait + (3 * 60)
tMaxWait + 180
You can add brackets to formulas. Brackets have the highest priority. The logical
negation NOT and the reversal of the algebraic sign (a single minus) have a
higher priority than multiplication and division.

Table of operator priorities

The following table shows the priorities of operators.
Operation of the Wallboard dialog (configuring a wallboard) • 45
Description
Name of workplace of agent " Mike "
Email name of PC of agent "Joe"
office "
Text for email agents of agent group "
Dept. IV"
Information for topic "Toys"
Email information for topic "Computer"
Motto of the day for team " Sales 1"
Email joke for team "The wild bunch"
Voice unit script "Happy Birthday"
Global or general massage
is executed like
which
corresponds to