Connecting To The Pbx; Special Aspects - Avaya Customer Interaction Express 1.0 User Manual

Action in the CIE system
(Starts)
Voice Control-Server
Kernel
Vectors
Activate CallFlow-Set

Connecting to the PBX

The Voice Control server is connected to the PBX via the CHAP and QSIG IP adapter.

Special aspects

Voice Control has the following special aspects.
• Voice Control can reject a script start.
• No telephony elements that affect the connection can be used with scripts of the type
Announcement and Welcome announcement because calls cannot be routed.
• Voice Control rejects calls if all available ports are busy.
Voice Control reaction
Reads licenses (licenses for the ports are allocated)
Connects to the database and reads data
Connects to CHAP
Creates scripts and endpoints
Creates audio ranges (TTS, ASR)
Connects to the task server
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Starting Voice Control for the first time
Edition: 1.1 03/08/2007 177