Installation Files; Folder For Voice Control; Ars And Tts - Avaya Customer Interaction Express 1.0 User Manual

Installation files

You need data media with the correct files for Voice Control and for ASR and TTS.

Folder for Voice Control

You can find the installation files on the DVD for CIE.
The following table shows an overview of folders for Voice Control.
Folders
Voice Control\Docu
Voice Control\Docu\Example Scripts
Voice Control\Docu\Sybase SQL
Voice Control\Docu\Tools
Voice Control\Voice Control Server
3rdPartySW\Drive_ISDN Cards
..\Docu Eicon Cards
Eicon V-4BRI
Eicon V-PRI/E1/T1

ARS and TTs

The setup files for ASR and TTS along with the languages are on a separate DVD.
188 User Manual CIE 1.0 System Administration
Contents
Contains documentation for Voice Control.
Contains example scripts.
Contains SQL scripts.
Contains tools.
Contains the Voice Control installation.
Contains the drivers for the ISDN cards.
The Docu Eicon Cards folder contains the documentation for
the Eicon cards.
The Eicon V-4BRI folder contains driver for the Eicon V-4BRI
ISDN card (for I55 only).
The Eicon V-PRI/E1/T1 folder contains the drivers for the Eicon
V-PRI/E1/T1 S2M card (for I55 only).