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Configuring Tools
Configuring voice units
User Manual CIE 1.0 IVR-Editor
You can view the configured voice units (VU), edit properties and create, copy,
or delete voice units.
What is a voice unit?
A voice unit adds features like announcements, speech recognition, and
interaction with the caller via DTMF to the functional range of the CIE system.
DTMF stands for Dual Tone Multi Frequency Dialing.
A voice unit is installed on a computer with software and, if necessary, hardware
(card). The PBX is connected with the voice unit via a line (e.g. S2M with 30 B-
channels) or VoIP. Voice Control is a possible voice unit.
The voice unit scripts are created with the corresponding software (IVR Editor).
These scripts can then be used in the task flow.
List of voice units
The list of voice units shows all configured voice units. The list shows the
following information.
Header
Explanation
Name
Shows the name of the voice unit.
PBX
Shows the PBX the voice unit is configured for.
Displaying the list
Proceed as follows to display the list of voice units:
1. Select VU configuration from the Tools menu. The Voice Unit
Configuration dialog opens and the list of voice units is displayed.
2. You can create, change, copy, or delete voice units.
Configuring Tools • 109
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