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User Manual CIE 1.0 IVR-Editor
Modify record
Task
The Modify records element changes records that meet a defined condition.
Icons
The IVR Editor module uses the following icons for the Modify records
element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Modify records. For
information on general element properties, see General properties of all elements
on page 25.
Properties
Explanation
DB variable
DB table
Var.
Condition
Advanced mode
Field assignment
Create
Delete
CallTags
Local variables
Error-exit connector
Icon in the IVR script
Specifies the variable containing the database ID. Already
used DB variables can be selected with
Specifies the name of the table. You can also use a variable.
Already used names of tables can be selected with
Specifies the condition records have to comply with to be
edited with the element.
You can enter four conditions maximum in default mode.
These conditions are linked with a logical "AND" rendering
the following query.
Example:
column=value
AND
column1>value
AND
column3<value
You enter a SQL statement in advanced mode. You can use
variables in a SQL query. A variable must be marked with
"<:" at the beginning and :> at the end. (Example:
<:redirectNumber:> )
Depending on the type of database, the value or variable
must be in single or double quotation marks.
A list shows the assignment of fields from the database with
values. You can enter field name and value directly or use
the contents of a variable. If you want to use a variable you
have to select the respective option in the Variable column.
Creates a new field assignment.
Deletes a field assignment.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
Terms and elements of the IVR Editor • 95
.
.
AND
column2<>value
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