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30 • Terms and elements of the IVR Editor
Define variable
Task
The Define variable element is used to set a variable. This variable can be a
variable or a tag.
The following values can be assigned to a variable:
•
A string (in quotes) e.g. "hello"
•
A number (without quotes) e.g. 1001
•
The value of another variable, e.g. var1
•
The result of a term with operators, e.g. var1+100 (the procedure
for creating a term and the allowed operators are identical with
procedure and operators of Logic elements). In this element,
variables do not have to be identified with <: at the beginning and
:> at the end.
Define variable elements can have several input connectors but only one exit
connector.
You can use any number of Define variable elements.
Icons
The IVR Editor module uses the following icons for the Define variable
element.
Icon in the catalog of elements
Properties
The table below shows the properties of the Define variable element. For
information on general element properties, see General properties of all elements
on page 25.
Properties
Explanation
Variables
New value
Operators
CallTags
Local variables
Error-exit connector
Define variable elements have Error-exit connectors. For error behavior, please
refer to the topic: Errors for Logic, Branch and Define variable elements.
Icon in the IVR script
Shows the name of the local variable or tag.
Shows the value set for the variable.
Opens the Allowed operators and functions dialog. You
can use the listed operators and functions.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a local
variable.
User Manual CIE 1.0 IVR-Editor
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