Inserting Information For A Wallboard - Avaya Customer Interaction Express 1.0 User Manual

User Manual CIE 1.0 Wallboard

Inserting information for a wallboard

Proceed as follows to add information to a display text.
1. Select the Define display command from the Annax menu. The
Select wallboard for text editing dialog opens.
2. Select the wallboard you want to define.
3. Click OK. The Edit Display Text [Name] dialog opens
4. Select the column and row for inserting the display text.
5. Select the Overwrite or Insert option.
6. Click Insert. The Display Information [Create] dialog opens.
7. Click an object (Topic, Team or Agent group).
8. Select an object from the list. Click OK.
9. Select the information you want to have displayed.
10. Click OK.
11. Repeat steps 4 to 10 until the display text meets your requirements.
12. Click OK to save your settings.
Meet the Wallboard module • 15