Grammar For Speech Recognition; Nuance Osr 3.0 - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Grammar for speech recognition

User Manual CIE 1.0 IVR-Editor
Words that can be spoken by a caller and recognized by Voice Control are listed
in the Announcement plus speech recognition element. When a word is
recognized, it is returned to the element as a string and saved to the Result
variable.
However, complicated grammars that recognize the meaning of a spoken flow o
words, for example, can be also added to this el
grammar must be stored in a specified path in the file system. Voice Control
reads in the grammar from here. The loaded grammar is activated by the
Announcement plus speech recognition element and deac
element is exited.
Grammars for the supplied Nuance OSR 3.0 or for Nuance SpeechPearl can be
created and used.

Nuance OSR 3.0

These grammars end in .grxml or .gram.
Grammar
You use an editor to create a grammar with the ending .grxml. You can create a
binary grammar (.gram) using a grammar compiler (found under C:\Program
Files\SpeechWorks\ OpenSpeech Recognizer\bin\sgc.exe). Voice Control can
work with both types of grammar.
The grammar you create must be stored in the folder C:\Program
Files\Avaya\Customer Interaction Express\Voice
Control\work\Grammar\changeGRMFiles.
The Grammar folder and the subfolders changeGRMFiles and activeGRMFiles
are only created after Voice Control is started.
Loading the grammar
Voice Control loads the grammar file.
You can find the grammar file in the folder: C:\Program
Files\Avaya\Customer Interaction Express\Voice
Control\work\Grammar\activeGRMFiles
Activating the grammar
Different grammars can run in parallel.
1. In the Announcement plus speech recognition element, you
create a variable as usual with the Local var. and give it any name
you wish.
13. Enter the name of the desired grammar file (e.g., saydigits.grmxl)
as the value.
14. Add this variable to the list of allowed terms.
15. The grammar will be activated when the Announcement plus
speech recognition element is run through. The grammar will be
deactivated when the element is exited. However, it remains loaded
and is available for other scripts.
ement. This type of external
tivated when this
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