Next Record - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

102 • Terms and elements of the IVR Editor

Next record

Task
The Next record element points to the next data record of a database query
determined with SQL and reads it out.
Note: The First record element must be used before the Next record element is
used for the first time.
Icons
The IVR Editor module uses the following icons for the Next record element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Next record. For information
on general element properties, see General properties of all elements on page 25.
Properties Explanation
DB variable
Data record variable
Field assignment
Create
Delete
CallTags
Local variables
Icon in the IVR script
Specifies the variable containing the database ID. Already
used DB variables can be selected with
The record variable specifies the variable containing the IDs
of found records.
A list shows the assignment of fields from the database with
values. You can enter field name and value directly or use
the contents of a variable. If you want to use a variable you
have to select this in the Variable column.
You can use other fields and variables here than in the First
record element. If you do not specify an assignment, the
assignment list of the First record element is used
implicitly.
Creates a new field assignment.
Deletes a field assignment.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
.
User Manual CIE 1.0 IVR-Editor