Tips And Tricks; Help With Problems; Tts File Is Not Played; German Umlauts - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

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Tips and tricks

136 • Tips and tricks

The following problems might occur. A possible solution is presented.

Problem

A TTS file is not played

Solution

A TTS file must be saved in ANSI format for TTS.

Use the NOTEPAD command Save as to check in which format a TTS file was

saved. ANSI must be used as format.

Problem

You want to poll a word containing an umlaut with in a Logic element.

Solution

A recognized spoken word contains a question mark in the place of an umlaut.

This applies only when the Nuance SpeechPearl engine is used. The Nuance

OSR 3.0 engine can handle umlauts correctly.

Examples Kapit?n (Kapitän), H?tte (Hütte)

If a comparison follows a query must include the question mark (?) (var1==

Kapit?n).

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