Table Of Contents - Avaya Customer Interaction Express 1.0 User Manual

Contents
About this manual
Meet the Wallboard module
User Manual CIE 1.0 Wallboard
Questions about this manual ...................................................................................................... 1
Who is part of the target group? .................................................................................. 1
What kind of information is provided?........................................................................ 1
What kind of information is not provided?.................................................................. 1
How is this manual organized?.................................................................................... 2
Which edition are you reading?................................................................................... 2
What has changed since the last edition? .................................................................... 2
Where can you find additional information? ............................................................... 2
How do you get a printed copy? ................................................................................................ 3
Prerequisites ................................................................................................................ 3
Printing the manual ..................................................................................................... 3
Printing problems ........................................................................................................ 3
What is Wallboard? ................................................................................................................... 4
Which devices can be used? ........................................................................................ 4
What are these devices connected to? ......................................................................... 4
Which information does a device show? ..................................................................... 5
Prerequisite.................................................................................................................. 5
Structure of the Wallboard module............................................................................................ 6
Opening the Wallboard module.................................................................................. 6
Application icon .......................................................................................................... 6
Menus .......................................................................................................................... 6
Commands of the Wallboard menu ............................................................................. 6
Commands of the Annax menu ................................................................................... 7
Commands of the Window menu ................................................................................ 7
Commands of the Help menu ...................................................................................... 7
Status bar ..................................................................................................................... 7
Columns ...................................................................................................................... 8
Configuring a wallboard ............................................................................................................ 8
Wallboard settings....................................................................................................... 8
Creating a wallboard.................................................................................................... 9
Editing a wallboard.................................................................................................... 10
Copying a wallboard.................................................................................................. 10
Deleting a wallboard.................................................................................................. 10
Defining the display texts (wallboard) ...................................................................... 10
Configuring a wallboard (ANNAX) ........................................................................................ 11
Wallboard settings..................................................................................................... 11
Creating a wallboard.................................................................................................. 11
Editing a wallboard.................................................................................................... 11
Copying a wallboard.................................................................................................. 12
Deleting a wallboard.................................................................................................. 12
Configuring the display text (Annax) ...................................................................................... 13
Information of the Topic object................................................................................. 13
Information of the Team object ................................................................................. 14
Information of the Agent group object ...................................................................... 14
Inserting information for a wallboard........................................................................ 15
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