Prerequisites; Restrictions - Avaya Customer Interaction Express 1.0 User Manual

Prerequisites

The AvayaUpdateService can update application whose setup is available as a Microsoft® Windows
Installer (MSI). The setup must support silent installation.
MSI
If your setup program is an MSI file, use this command:
msiexec.exe /i setup.msi /qn.

Restrictions

Please note the following restrictions.
Localization
The user interface of the updater is available in the following languages: German, English, Spanish, Italian,
Portuguese, French, and Russian. The updater is internationalized to allow new languages to be added
as needed.
Russian is displayed correctly only on Eastern European Windows installations.
terminal server
The AvayaUpdateService does not work in a terminal server environment. This is because interactive
services can only access certain Windows stations (sessions). This same applies for more than one user
logged on to Microsoft® Windows XP at the same time (fast user switch).
Changing users
The AvayaUpdateService only functions reliably if you do not change users (log out). This is because the
user interface is created in the SysTray using an interactive Windows NT service. These services are
linked to a specific Windows station (the station of the first interactive user). Other interactive users are
assigned a new Windows station and do not see the AvayaUpdateService user interface. As a result, other
interactive users cannot initiate updates.
Updating services
The AvayaUpdateService cannot update services that are started automatically. Before restarting, set the
start type to Manual.
68 User Manual CIE 1.0 System Administration