Contact Center Additional - Avaya Customer Interaction Express 1.0 User Manual

Contact Center Additional

Installation
To install the additional components, follow these steps.
1. The guided installation is started. Select Contact Center Additional.
2. Click Install. The Welcome dialog opens.
3. Click Next. The End User License Agreement dialog opens.
4. Select
5. Click Next. The Choose Setup Type dialog opens.
6. Click Complete. The General Settings dialog opens. Enter the following settings.
Settings
Host name of the
CORBA naming Service
Host name of Trace
system server
7. Click Next. The Ready to Install dialog opens.
8. Click Install. The Installing ContactCenter Additional dialog opens. The installation takes about a
minute. The files are copied to c:\Program Files\Avaya\Customer Interaction Express\
ContactCenterAdditional.
9. Click Finish to complete the installation.
Checking the installation
The following components are located in Start - Programs - Avaya CIE - ContactCenterAdditional.
Annax
AutoDialler
CGIServer
InfoServer
SPopServer
XStatServer
54 User Manual CIE 1.0 System Administration
accept the terms in the License Agreement.
Comments
Specify the host name or TCP/IP number of the PC running the Corba
naming service. Do not use localhost as the host name.
Specify the host name or TCP/IP number of the PC running the trace
server.