Step 3: Setting Up An Agent Group; Step 4: Setting Up An Agent - Avaya Customer Interaction Express 1.0 User Manual

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9. Enter the following settings.
Settings
MailServer
Port
User
Polling interval
Password
Confirm password
Action
Folders
10. Click OK.
11. Click OK to save your settings.

Step 3: Setting up an agent group

After you set up the topic, set up an agent group. Proceed as follows:
1. The Configuration module is open. Click the Agent group tab.
2. Click Create. The Agent group - Create dialog opens.
3. Enter a name for the agent group, AG-Info1 in the example.
4. As the task type, select Email.
5. Click OK to save your settings.

Step 4: Setting up an agent

After setting up the agent group, set up an agent. Proceed as follows:
1. The Configuration module is open. Click the Agent tab.
2. Click Create. The Agent - Create dialog opens.
3. Enter a system name for the agent.
4. Enter a login name. The agent uses the login name to sign on to the UMR WebClient.
Comments
Specifies the name of the mail server.
Port 143 is usually the default port.
Specifies the mailbox address.
Specifies the interval at which the unread messages are retrieved.
Specifies the user's password.
Repeat the password.
Specifies the action that is carried out after messages are retrieved.
After messages are retrieved, you can move then to a folder. You must
select the Move action.
Setting up UMR
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Edition: 1.1 03/08/2007 257