Assigning Numbers In Chap - Avaya Customer Interaction Express 1.0 User Manual

Assigning numbers in CHAP

You use the Contact Center User Interface application to enter the numbers, number of existing
channels and the distribution of existing numbers/channels to different applications.
To set the configuration below, you must start Voice Control.
1. Select the Administration tab on the left and the select Configuration.
2. Click the CHAP server tab. Once a CHAP is running on a system, it is entered automatically on this
tab. Select a CHAP and click Edit.
3. The [CHAP Server] CHAP dialog opens. Select the CHAP adapter tab.
4. In the list of installed hardware adapters, select ACM_QSIG_IP and click Edit.
5. The [CHAP Adapter] ACM_QSIG_IP dialog opens. Select the CHAP adapter line tab.
6. Click Create. Enter your numbers (start number and end number) and the number of channels.
These numbers must also be configured in the PBX.
7. Select the CHAP adapter line tab. Select one of the configured line entries. Click Properties and
enter the IP address of the PBX and the local IP address of the Voice Control server.
8. Click OK to close the dialog.
9. Select the CHAP application resource tab. Under Application name, select Voice Control.
10. Click Create. Enter the numbers and corresponding number of channels you want to assign to the
Voice Control application.
Note: You may also need to assign numbers and channels to the VEA application if you need them
for queue announcements.
11. Click OK to close all dialogs.
Starting Voice Control for the first time
Edition: 1.1 03/08/2007 211